Shipping policy

SHIPPING POLICY

Juhi Makhija Couture

At Juhi Makhija Couture, every garment is prepared with care and attention to detail. As many of our creations are made to order and customised, each order requires individual preparation before it is ready for dispatch.

1. Order Processing

Orders are processed after payment has been successfully received and the required design, measurements and customisation details have been confirmed.

For made-to-order and customised garments, the preparation period may vary depending on the design, craftsmanship, embroidery, fabric availability and level of customisation.

The estimated timeline will be communicated to you at the time of order confirmation.

2. Delivery Timelines

Delivery timelines provided at the time of purchase are estimated timelines and may vary depending on the nature and complexity of the garment.

Certain couture pieces may require additional time due to specialised handwork, embroidery, sourcing of fabrics or other bespoke requirements.

If there is any significant change to the expected timeline, we will endeavour to communicate the same to you.

3. Shipping & Delivery

Once your order is ready, it will be carefully packaged and dispatched through our designated shipping partner.

A tracking or shipment reference may be shared with you where available.

Delivery timelines after dispatch depend on the destination, courier service and other circumstances beyond our control.

4. Domestic Shipping

We ship across India.

Applicable shipping charges, if any, will be displayed at checkout or communicated before the order is confirmed.

5. International Shipping

International orders may be accepted depending on the destination and shipping availability.

International customers may be responsible for customs duties, import taxes, local charges or other fees imposed by the destination country. Such charges are not included in the product price unless specifically stated.

International delivery timelines may vary depending on customs clearance and local regulations.

6. Delays

While we make every effort to meet the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, customs clearance, weather conditions, public holidays, fabric availability or other unforeseen circumstances.

Such delays do not automatically qualify an order for cancellation or refund where the order is already in production.

7. Address & Contact Details

Customers are responsible for providing an accurate and complete delivery address and contact information.

Juhi Makhija Couture cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Inspection Upon Delivery

We recommend that customers inspect the package and garment promptly upon delivery.

If you receive an item that appears damaged or has an issue attributable to transit or production, please contact us as soon as possible with photographs and relevant order details so that we can review the matter and assist you appropriately.

9. Made-to-Order & Customised Orders

Because customised garments are created specifically for each client, shipping arrangements and delivery timelines may differ from standard products.

For such orders, the applicable timeline will be communicated individually before or at the time of order confirmation.

10. Contact

For questions regarding your shipment or delivery, please contact Juhi Makhija Couture through the contact details provided on our website.