Refund policy
At Juhi Makhija Couture, every creation is thoughtfully designed and crafted to order. Our pieces are made with meticulous attention to detail and, where applicable, are customised according to the client’s measurements, preferences and design requirements.
We request you to carefully review your order details, measurements and customisation requirements before confirming your purchase.
1. Made-to-Order & Customised Pieces
Most of our couture pieces are made to order, customised or personalised specifically for you.
Because these garments are created exclusively according to an individual order, made-to-order, customised and personalised pieces are not eligible for return or exchange once production has commenced.
Once an order has been confirmed, we may be able to accommodate minor changes to the design, measurements or specifications within 24 hours of placing the order, provided production has not yet commenced.
After production begins, changes or cancellations may no longer be possible.
2. Ready-to-Wear Pieces
Ready-to-wear pieces that are specifically marked as eligible for return may be returned or exchanged within 7 days of delivery, subject to the following conditions:
* The garment must be unworn and unused.
* It must not have been washed, altered, repaired or dry-cleaned.
* Original tags and packaging must remain intact.
* The garment must be returned in its original condition.
* Products showing signs of wear, makeup, perfume, stains or damage may not be accepted.
Items marked Final Sale are not eligible for return or exchange, except where required by applicable law.
3. Alterations & Fitting
As couture garments are often created according to individual measurements, minor fitting adjustments may be required.
If you experience a fitting concern, please contact us within 7 days of receiving your garment.
We will review the concern and assist with alterations where applicable. Additional alteration or shipping charges may apply depending on the nature of the alteration.
Please note that alterations requested due to changes in body measurements after the order was placed may be chargeable.
4. Damaged, Defective or Incorrect Orders
We take great care to ensure that every order is checked before dispatch.
If your order arrives damaged, defective, incorrect, or materially different from the agreed design, please contact us within 48 hours of delivery.
Please provide clear photographs and, where available, an unboxing video so that we can assess the issue.
If the issue is confirmed to be attributable to Juhi Makhija Couture, we will work with you to provide an appropriate resolution, which may include repair, alteration, replacement or refund, as applicable.
5. Cancellations
Cancellation requests for made-to-order or customised pieces must be submitted within 24 hours of placing the order.
Once production, sourcing of specialised materials or handwork has commenced, the order may no longer be cancelled.
Any cancellation or refund will be subject to the circumstances of the order and applicable law.
6. Advance Payments
For customised and made-to-order garments, an advance payment may be required to confirm the order and commence production.
Once production has commenced, such advance payments are generally non-refundable, except where a refund is required under applicable law or where the issue is attributable to Juhi Makhija Couture.
The applicable payment terms will be communicated to the client before the order is confirmed.
7. Refunds
Where a refund is approved, it will generally be processed through the original payment method used for the order.
The time taken for the amount to reflect in the customer’s account may depend on the relevant bank or payment provider. Shopify likewise processes refunds back through the original payment method.
8. Return Shipping
Where a return is approved because of a confirmed error or defect attributable to Juhi Makhija Couture, we will provide appropriate instructions regarding return shipping.
For approved returns or exchanges for other eligible products, return shipping costs may be borne by the customer unless otherwise agreed.
9. Order Confirmation & Client Approval
For customised orders, clients may be required to approve details such as:
* Design
* Fabric
* Colour
* Measurements
* Embellishment/handwork
* Length and fit
* Other customisation details
Once these details have been approved and production has commenced, changes may not be possible.
We therefore encourage clients to review all details carefully before providing final approval.
10. Contact Us
For any questions regarding your order, return, exchange, alteration or refund, please contact us : +918806650808